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Books
The Improvement Guide, 2nd Edition - Langley, Gerald J., Moen, Ronald D., Nolan, Kevin M., Nolan, Thomas W., Norman, Clifford L., Provost, Lloyd P. (2009)
High Performance Healthcare - Hoffer Gittell, Jody (2009)
Dirigir con Etica para Lograr Ventaja Competitiva - Pete Geissler (2005)
Designing and Teaching Learning Goals and Objectives - Marzano, Robert J. (2009)
Project Management Success with CMMI - James Persse (2007)
Corporate Social Responsibility Excellence Criteria - Aaltonen, Tapio; Tuominen, Kari (2008)
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