Prescription for Community-Based Healthcare Includes ISO 9001 (PDF, 270 KB)
The Community Anticoagulation Therapy Clinic demonstrates how ISO 9001 principles can provide a framework for a community model of care delivery and patient safety. Customer and provider surveys demonstrate 100% satisfaction with the clinic, which uses a controlled document system based on ISO 9001, internal and external auditing, and preventive and corrective action plans.
February 2008.

Agricultural Firms Gain Competitive Edge With USDA’s ISO 9001-Based Verification Program (PDF, 528 KB)
The U.S. Department of Agriculture’s Process Verified Program uses the ISO 9001:2000 standard to evaluate the quality management systems of agricultural businesses.
August 2007.

U.S. Air Force Earns High-Flying Results with Quality Management Specifications for Suppliers (PDF, 181 KB)
Adopting ISO 9001 compliance as a sourcing criterion in its supplier selection process and requiring suppliers' quality management representatives to become ASQ Certified Quality Auditors have saved the Air Force millions of dollars and nearly eliminated critical defects in supplier products and services.
November 2006.

Continuous Improvement in Public Schools Through ISO 9001:2000 (PDF, 276 KB)
Since Racine Unified School District achieved ISO 9001:2000 certification, the district has made notable progress in closing the achievement gap between demographic groups in reading and math, decreasing truancy and suspensions and increasing parent satisfaction.

ISO 9001 Made Easy (PDF, 50 KB)
A straightforward look at one of the world’s most popular standards.

Continual Improvement Programs and ISO 9001:2000 (PDF, 247 KB)
A seven-step roadmap helps avoid pitfalls when integrating a major continual improvement program such as Six Sigma or Baldrige criteria into an ISO 9001 quality management system.

Where Does Quality Begin?
Quality begins with the plan-do-check-act cycle and an understanding of variation, not with ISO 9001 or other standards.

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