Get Staff Involved in Quality Initiatives (PDF, 105 KB)
By challenging employees to solve quality problems, a company saved more than $3.5 million the first year.

If You Give Your Employees a Voice, Do You Listen? (PDF, 67 KB)
Making it easy for your employees to share their feedback is the first step. Being willing to respond quickly to their input builds commitment.

Empowerment in Total Quality: Designing and Implementing Effective Employee Decision-Making Strategies (PDF, 78 KB)
This paper provides a conceptual definition of empowerment and offers an implementation strategy for Total Quality Management managers.

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