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Quality Progress Magazine 
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Customer Satisfaction
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Books
- Manual de Centros de Atencion al Cliente - Garry Schultz (2007)
- Customer-Driven Operations Management - Ahoy, Christopher K. (2009)
- Superior Customer Satisfaction and Loyalty - Sheldon D. Goldstein (30-Sep-09)
- Strategic Customer Service - Goodman, John A. (29-Sep-09)
- Superior Customer Satisfaction and Loyalty - Sheldon D. Goldstein (01-Sep-09)
- Beyond the Ultimate Question - Bob E. Hayes (13-Aug-09)
- Beyond the Ultimate Question - Bob E. Hayes (06-Jul-09)
- The New Gold Standard - Michelli, Joseph A. (25-Jul-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Bob E. Hayes (18-Jul-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Bob E. Hayes (08-Jul-08)
- The Satisfied Customer - Fornell, Claes (16-Nov-07)
- Managing the Customer Experience - Morris Wilburn (12-Oct-06)
- Managing the Customer Experience - Morris Wilburn (12-Oct-06)
- Beyond Six Sigma - Gary Plaster and Jerry Alderman (05-May-06)
- Strategic Six Sigma for Champions - R. Eric Reidenbach and Reginald W. Goeke (17-Feb-06)
- Strategic Six Sigma for Champions - R. Eric Reidenbach and Reginald W. Goeke (17-Feb-06)
- Competing for Customers and Winning with Value - R. Eric Reidenbach and Reginald W. Goeke (16-Nov-05)
- Competing for Customers and Winning with Value - R. Eric Reidenbach and Reginald W. Goeke (16-Nov-05)
- Everyday Excellence - Shearer, Clive (19-Aug-05)
- Everyday Excellence - Shearer, Clive (19-Aug-05)
- Value-Driven Channel Strategy - R. Eric Reidenbach and Reginald W. Goeke (15-Apr-05)
- Value-Driven Channel Strategy - R. Eric Reidenbach and Reginald W. Goeke (15-Apr-05)
- Customer Satisfaction Research Management - Derek Allen (06-Jan-04)
- Customer Satisfaction Research Management - Derek Allen (06-Jan-04)
- Developing New Services - Caroline Fisher and James Schutta (31-Jan-03)
- Developing New Services - Caroline Fisher and James Schutta (31-Jan-03)
- The Customer Care and Contact Center Handbook - Garry Schultz (05-Aug-02)
- The Customer Care and Contact Center Handbook - Garry Schultz (05-Aug-02)
- Customer Satisfaction Toolkit for ISO 9001:2000 - Sheila Kessler (26-Jul-02)
- Linking Customer and Employee Satisfaction to the Bottom Line - Derek Allen and Morris Wilburn (20-Dec-01)
- Linking Customer and Employee Satisfaction to the Bottom Line - Derek Allen and Morris Wilburn (20-Dec-01)
- Customer Satisfaction Measurement Simplified - Terry G. Vavra (12-Jan-01)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Analysis of Customer Satisfaction Data - Derek Allen; Tanniru R. Rao (28-Jan-00)
- Improving Your Measurement of Customer Satisfaction - Terry G. Vavra (08-Apr-99)
- Measuring and Managing Customer Satisfaction - Sheila Kessler (08-Apr-99)
- Quality Problem Solving - Smith, Gerald F. (08-Apr-99)
- Online Customer Care - Cusack, Michael (08-Apr-99)
- Creating a Customer-Centered Culture - Lawton, Robin L. (08-Apr-99)
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