I agree with Jos?? Luis's comment. However I am no sure that the goal of the presentation has been how to get the results showed. I believe that the aim of the article is precisely to show how to start the approach. In this sense, I found it very clear and illustrative.
--Juan Jos?? Vaccaro, 07-22-2009

Thanks for the comment Jose. I continually revise this paper, and appreciate you taking the time to read and comment. Since the paper describes a set of principles, I view the choice of a specific methodology as a variable rather than a constant, or even a recommendation. Also I will attempt to modify the keywords linked with this document. "knowledge work" is a better fit, and "improving flow" of knowledge work is better still.
Any other suggestions?
--Robert Damelio, 07-19-2009

this article is basics, not describe how could he get this results. Could be better if he descibes the methodology and the "as"
--Jose Luis S. Ruiz Granados, 07-02-2009