Question of the Week
What resources does ASQ offer on dealing with supplier performance and/or evaluation?
A: First, visit ASQ’s Customer-Supplier Division, where you’ll find training opportunities, links to helpful publications, and experts ready to share their knowledge. While some content on the Division’s Web site is for members only, non-members will find many useful resources too.
ASQ’s journal and conference archives include a number of articles that address supplier performance. Logged-in members can instantly access each of the articles below by clicking the "ARTICLE" link on the description page. Non-members can use the link at the bottom of the page to buy each article in PDF form.
Seven Steps To Measure Supplier Performance
by Sherry Gordon
Quality Progress, August 2005
How an organization can use internal resources to improve the performance of key suppliers and at the same time produce a return on investment.
Good Supplier Management Aids New Products Launch
by Raj Balasubramanian and Steve Baumgardner
Quality Progress, June 2004
Unisys Corporation’s experience developing a process to select appropriate suppliers and assess supplier performance.
Managing Supplier Relationships
by Sameer Kumar and Richard Bragg
Quality Progress, September 2003
Effective supply-chain management (SCM) can provide companies the competitive edge by adding stability and predictability to their supply stream.
Supplier Certification: Strengthening the Chain
by Richard A Gould
Annual Quality Congress, 2003
Supplier certification is a way to build relationships with suppliers and ensure that everyone involved is working toward the same goal.
Supplier Performance: New Measurement Metrics
by Richard A Gould
Annual Quality Congress, 2000
Explorations of several types of supplier performance measurement metrics.
A Practical Approach to Service-Supplier Certification
by John O. Brown
Quality Progress, January 1998
Discusses key elements toward certification of service suppliers and related dimensions of quality, and how to effectively measure them.
ASQ also offers the following books on supplier management:
Managing Service Delivery Processes: Linking Strategy to Operations
By Jean Harvey
This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics.
The Supplier Management Handbook, Sixth Edition
by the ASQ Customer-Supplier Division (James L. Bossert, editor)
An overview of several basic supplier-management issues including specifications, record keeping, site inspection, measurement assurance, supplier rating, communications, ship-to-stock versus just-in-time, and data evaluation.
Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results
by Sherry R. Gordon
How to develop and implement an evaluation process that can reduce costs, lower risk, and improve both the performance of your company and your suppliers.
