Root Cause Analysis and Improvement in the Healthcare Sector: A Step-by-Step Guide
Root Cause Analysis and Improvement in the Healthcare Sector, by Bjørn Andersen, Tom Fagerhaug, and Marti Beltz, walks through the root cause analysis (RCA) process and provides real-world examples. The book and accompanying CD-ROM include worksheets, templates, and an adaptable presentation to aid you in explaining RCA and gaining support.

Out of Crises: Business Process Management Tools for Turbulent Times
In this ASQ Government Division Webinar, Tom Mosgaller presents the approach of the Network for the Improvement of Addiction Treatment Services (NIATx) to process improvement and large-scale change. NIATx has translated the message of W. Edwards Deming into a set or principles and practices to help health and human services organizations transform the way they do business.

Safe Landing
The cover story from the February issue of
Quality Progress details how JetBlue implemented
a software program to improve how it analyzes 
and acts on passenger feedback. 

More Editor's Picks
- ASQ White Paper: Fresh Thinking on Innovation and Quality
- New from Quality Press: Pocket Guide to Performance Management 
- Healthcare Update Newsletter Focuses on Root Cause Analysis