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Root Cause Analysis and Improvement in the Healthcare Sector: A Step-by-Step Guide
Root Cause Analysis and Improvement in the Healthcare Sector, by Bjørn Andersen, Tom Fagerhaug, and Marti Beltz, walks through the root cause analysis (RCA) process and provides real-world examples. The book and accompanying CD-ROM include worksheets, templates, and an adaptable presentation to aid you in explaining RCA and gaining support.
Out of Crises: Business Process Management Tools for Turbulent Times
In this ASQ Government Division Webinar, Tom Mosgaller presents the approach of the Network for the Improvement of Addiction Treatment Services (NIATx) to process improvement and large-scale change. NIATx has translated the message of W. Edwards Deming into a set or principles and practices to help health and human services organizations transform the way they do business.
Safe Landing
The cover story from the February issue of
Quality Progress details how JetBlue implemented
a software program to improve how it analyzes
and acts on passenger feedback.
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- ASQ White Paper: Fresh Thinking on Innovation and Quality
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Featured Case Study
A Plan for the Master Plan
Six Sigma drives improvement in project management activities for an automotive supplier.
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Featured Quality Classic
Hypothesis Testing:
Guilty or Innocent
A remarkable parallel exists between hypothesis testing, as practiced by quality professionals, and the criminal justice system.
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