Knowledge Center

Today's Quality Quote: "The institutional leader . . . is primarily an expert in the promotion and protection of values." - Philip Selznick
More on Quality Quotes....

Fueling Innovation in a Recessed Economy
At an Executive Roundtable focusing on innovation, Robert Galvin, Dr. Armand Feigenbaum, and James Dolan discussed leadership, the role of the customer, and workplace culture. Review key takeaways and use the questions to facilitate your own discussion on innovation.

A Leadership Prescription for the Future of Quality
A new report by The Conference Board Quality Council sheds light on the continuing evolution of quality and the changing roles of quality professionals. By special arrangement with The Conference Board, ASQ members may download two excerpts from A Leadership Prescription for the Future of Quality.

Guide to the Quality Body of Knowledge
To meet the knowledge and professional-development needs of the quality community, ASQ offers this guide to the Quality Body of Knowledge (QBOK). In this 40-page booklet you will find a framework of topics included in the QBOK, process models defining ASQ's stewardship role in the strategic management of quality content, and ways you can participate to keep the QBOK advancing.

Healthcare Webinars
ASQ offers a series of free archived webinars on quality in healthcare.
-Visit our newly redesigned Healthcare Division Web site for more resources and networking opportunities with quality-minded healthcare professionals.

Featured Case Study

Making Every Issue the Only Issue

By redesigning its customer issue resolution process to require full root cause analysis on 100 percent of customer issues, R. L. Polk & Co. increased operational excellence and improved customer satisfaction.

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Search more than 1,400 examples of quality in the real world. Sort by topic, industry, date and more.

Take a Tour of the Knowledge Center

Explore our interactive Web features through a downloadable page-by-page tour. (PDF, 2.5 MB) Want this in PowerPoint, with speaker notes? E-mail us.

Featured Quality Classic

A Proposed Vendor Evaluation Profile
A prescienct "look ahead" from more than 40 years ago that nails down key dynamics of vendor evaluation.

Quality Management and Sustainability
The authors of this 1997 Quality Management Journal article contend that quality management is an important part of the concept of sustainability, but that sustainability is a broader concept encompassing other perspectives such as ethics, quantifying externalities, and systems integrity and resilience.

Hot Topics In Quality

"Most-Read"
A rundown of ASQ's most popular articles, case studies, books and more.

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Audio Interview
Feigenbaum: Tight Budget? Cutbacks on Quality Will Only Make Things Worse

Armand "Val" Feigenbaum, widely revered as the "father of Total Quality Management," tells ASQ's John Van Slyke that even in tough economic times, constant emphasis on innovation and quality must be considered a basic cost of doing business. Otherwise, he warns, companies can be "blindsided into bad business results."