ANSI/ISO/ASQ Q9004-2009: Managing for the sustained success of an organization – A quality management approach
| STATUS |
| ISO 9004:2009 came out in late October. The American adoption is proceeding quickly. Look for ANSI/ISO/ASQ Q9004-2009 in February 2010. |
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ISO 9004 gives you guidance to achieve sustained success in your organization. To achieve sustained success, your organization need to satisfy the needs and expectations of customers and other interested parties — over the long term and in a balanced way. To do this, you need to:
- Be aware of your organization's environment.
- Effectively manage opportunities and risks.
- Learn from experience.
- Apply improvement and innovation.
ISO 9004 has a wider focus on quality management than ISO 9001. It addresses the systematic and continuous improvement of your organization’s performance.
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