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Quality in Healthcare
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Ferrari Formula One race car team Great Ormond Street Hospital for Children
Why Quality?

Read It In QP
QP Cover

Safe Landing
Thanks to text analytics, JetBlue ensures customers are heard.
Bryan Jeppsen
Open Access

High Priority
Voice of the customer analysis can help you build business-to-business relationships.
Marc Hamilton and Bob Caruso
(Members Only)

Get the Whole Picture
Systems thinking can help hospitals save money, lives.
Peter J. Sherman
(Members Only)

 
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Why Quality in Healthcare?

ASQ is a leader in providing resources, training, certification and networking opportunities to professionals in healthcare.

Quality professionals across all segments of healthcare use ASQ’s resources to improve:

  • Quality of care.
  • Patient safety and satisfaction.
  • Organizational efficiencies.
  • The bottom line.

In Focus

Root Cause Analysis: Why Are We Doing The Same One Over and Over Again? (PDF, 56 KB)
Marti Beltz writes about eight factors that may impact the effectiveness of RCA in an organization.

Better Together — Executive Healthcare Management
The concepts of Lean and Six Sigma have been going strong in the manufacturing divisions of a various industries for some time. Now they’re being used in tandem in healthcare. James Levett, Chair of the American Society for Quality’s Healthcare Division, gives EHM the lowdown.

ASQ Healthcare Quality Coaches' Interview on "Detroit Today" Radio
ASQ recently kicked off an international campaign to promote performance excellence as a guiding mechanism along the path to social responsibility. Aurora Health Care was the only healthcare organization showcased in “Pathways to Social Responsibility – Successful Practices for Sustaining the Future,” released this spring.

ASQ Integrates Quality and Social Responsibility in Healthcare. (PDF, 304 KB)