My Certifications
My Learning
My News
My Saved Articles
My Communities
My Account
New to Quality?
Basic Concepts
Organization-Wide Approaches
People Create Quality
Using Data
Specific Applications
Baldrige Award
Certification
Cost Of Quality
Food Safety
The Future of Quality
Global Issues
ISO 9001:2008
Lean Six Sigma
Making the Case for Quality
Pharmaceutical GMP
Professional Certification
Social Responsibility
Surviving the
Economic Crisis
Quality Tools
Cause Analysis
Evaluation & Decision-Making
Process Analysis
Seven Basic Quality
Data Collection & Analysis
Idea Creation
Project Planning & Implementation
Seven New Mgmt & Planning Tools
Quality Resources
Glossary
Ask a Librarian
Information Services FAQ
Submissions
Voices in Quality
QP Expert Answers
Discussion Boards
Search the Knowledge Center
Education (K-16)
Government
Healthcare
Manufacturing
Service
Membership
Training & Certification
Publications
Standards Central
Communities &
Networking
Conferences & Events
ASQ Store
Careers in Quality
Media Room
Log In to My ASQ
View Shopping Cart
Quality Progress Magazine
Why
Quality?
Library
Training &
Certification
Networking
& Events
Membership
News
Tools &
Links
News Categories
Current News
News Archive
Article Key
Public Article
Log-In
to View
News Archive
Hospitals Discover Sorry is Enough
One Doc Tries Accepting Apologies
Battling Infection via Hand-Washing
Cutting Healthcare Waste Is Key to Reform
Transparency Gets Results for Healthcare System
An Ethical Approach to Better Healthcare
Initiatives Aim to Cut Hospital Errors in China
Medical Errors Help Hospitals Correct Course
Bringing Quality Improvement to Outpatient Services
Faster Not Better for EMS Effectiveness
U.K. Hospital Rewarded for RFID
VA Hospital Scrutinized for Shoddy Care
Alabama Announces Quality Award Winners
Maryland Lends Hand to Reduce Infections
Culture Change is Key to Reducing Medical Errors
Getting Dolled Up Helps Hospital Prep for the Worst
Hospital Rebuked, Fined After Series of Blunders
Straying from Guidelines Costs Children's Hospitals
Lawsuit for Botched Cancer Tests Settled for $17.5M
Can Medical Homes Bring Order to Healthcare?
California Lacks Nursing-Home Oversight
Free ASQ Webinar on Customer Service Measurement
IBM Makes Move to Help Analyze Patient Data
Georgia Hospitals Thrive on QUEST to Improve
Fewer Interruptions, Fewer Errors by Nurses
Healthcare Giant Got Head Start with E-Records
Program Helps Clear Up Disparities in Cardio Care
Tech Firms Tout Cure for Updating Health Records
U.S. Launches Initiative to Battle Infection
E-Records Help Track Spread of Swine Flu
Introduction