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Books

Manual de Centros de Atencion al Cliente - Garry Schultz (2007)
Dirigir con Etica para Lograr Ventaja Competitiva - Pete Geissler (2005)
La Ruta a Las Mediciones Rentables en La Empresa - Morgan, Mark W. (2006)
Guia de Tecnicas de Auditoria de Procesos - Russell, J.P. (2005)
Benchmarking for Hospitals - Sower, Victor; Duffy, Jo Ann; Kohers, Gerald (2007)
On Becoming Exceptional - Sister Mary Jean Ryan, FSM (2007)

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Standards

IWA-1:2005 Quality management systems: Guidelines for process improvements in health service organizations - (28-Jul-06)
Quality management — Guidelines for quality plans (e-standard) - (16-Jun-06)
Quality management — Guidelines for quality management in projects - (05-Jun-06)
Quality management — Guidelines for quality plans - (05-Jun-06)

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Articles

Map Quest - Cox, Tracy (01-May-08)
The Great Debate - Mors, Terry A. (01-Apr-08)
Sharp HealthCare Gets to the Point in Managing Diabetes - Daniels, Susan E. (01-Apr-08)
Eyes on the Dashboard at Mercy Health System - Daniels, Susan E. (01-Apr-08)
Sharpen Your Auditing Skills - Kausek, Joe (01-Feb-08)
Career Corner: Corporations Tout Social Responsibility - Lindborg, Hank (01-Feb-08)

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Journals

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