Speaker Contact Information

Topics

David Birnbaum, PhD, MPH
Program Manager
Healthcare Associated Infections Program
Department of Health
PO Box 47811
Olympia, WA 98504-7811
(360) 236-4153
david.birnbaum@doh.wa.gov

• Hospital Epidemiology
• Infection Control
• Mandatory Reporting

Edward Blackman, MA, CSSBB
7569 Willow Pointe Ct
Caledonia, MI 49316
(616) 389-5291
corequality@gmail.com

• Lean Training
• Lean Implementation
• Organizational Behavior
• Leadership Coaching
• Behavioral Measurement
• Team Building
• Interpersonal Communication
• Systems Design
• Customer Service Excellence
• Measurement System Analysis

Glenn Bodinson, MBA
Founder
BaldrigeCoach
826 Belt Line Plaza
Richardson, TX 75080
(972) 489-5430
www.BaldrigeCoach.com

Glenn@Baldrige-Coach.com

• Perfect Care: Implementing Baldrige Best Practices
• Leadership Systems: The Key to Achieving Excellence
• Pursuing Performance Excellence not Just the Baldrige Award
• How to Win the Baldrige Award
• How to earn a Baldrige site visit
• Excellence in Healthcare: Getting to World-Class Results
• Improving Patient Satisfaction
• Healthcare Systems Engineering

Robert Burney, MD
Director, Quality Improvement
Medical Services, U.S. Department of State
2700 Virginia Ave. NW
Washington, DC
(202) 663-2453 
BurneyRG@state.gov

• ISO 9001
• Efficiency in healthcare
• Customer service
• Data collection and presentation

M.M. "Mickey" Christensen, P.E. Retired
President
TQM Systems
12382 Mollylea Drive
Baton Rouge, LA 70815
(225) 273-4972        
tqmiso@eatel.net

• ISO 9001 (IWA-1) and ISO 14001 implementation in both manufacturing and healthcare organizations
• Integrating Systems (Baldrige, ISO 9001)
• Interpreting ISO 9001 (IWA-1) and 14001
• Internal auditing
• QMS and problem solving tools for healthcare organizations and interpreting the AIAG document "Business Operating Systems (BOS) for Healthcare Organizations – Requirements for Process Improvements to Achieve Excellence"

Douglas B. Dotan, MA, CQIA (ASQ)
President
CRG Medical, Inc.
5009 Evergreen Street
Bellaire, TX 77401
(713) 825-7900
ddotan@crgmedical.com

• Systems thinking in design of proactive performance measurement applications to prevent harm in aviation and healthcare
• Baldrige criteria coaching and implementation for performance excellence in healthcare
• ISO 9001 (IWA-1) and quality management system design for healthcare organizations
• Human factors, root cause analysis, and accident investigation in high reliability organizations –
  aviation and healthcare
• Crew resource management, team training, and problem solving in aviation and healthcare organizations
• Design and implementation of Web-based communications and measurement solutions to analyze data and information rapidly, share best practice knowledge, minimize adverse impact, mitigate institutional risk, reduce costs, and prevent future harm to patients
• Patient Safety
• Patient Satisfaction
• Systems Thinking

William H. Dunwoody, MBA, CMQ/OE, CQIA, EMTP
Scholar-Practitioner
International Institute for Organizational Excellence
852 E Madison Rd
Madison, ME  04950
(207) 692-2427
www.iioe.net
     
whd@iioe.net

All presentations are designed with a focus on the emergency medical services (ambulance) industry.

• Principles of Quality Management
  An Introduction to the Theories and Principles of Quality Management in EMS
• Establishing a Culture of Performance Excellence
  Using the Baldrige Criteria as a Model for System Development
• Lessons Learned in Prevention Practices
  Using Failure Mode & Effects Analysis to Design Error-Proof Systems
• Have You Been QA’d?
  Identifying Solutions Through Root-Cause Analysis

Dave Eitel MD MBA
3660 Springetts Drive
York PA 17406
717-495-5314
daveitel@comcast.net

• Demand-based Business Process Analysis
• Conceptual and Dynamic Modeling
• Health Care-focused Service Management Training

Sue Kozlowski, MSA, CSSBB(ASQ)
President
Lean Learning Solutions, LLC
37171 Evergreen Drive
Sterling Heights, MI 48310
(586) 216-3793
sk@leanlearningsolutions.com

• Lean Six Sigma in Healthcare
• Lean Six Sigma Projects / Case Studies in the Emergency Department, Laboratory, Length of Stay, Physician Offices
• Educational Deployment of Lean and/or Six Sigma
• Culture Change for Lean Six Sigma in Healthcare
• Lean or Six Sigma:  Is Your Healthcare Organization Ready?
• Black Belt Career Path in Healthcare
• Quick Change in Healthcare:  Choosing a Methodology
• ean Six Sigma:  Why Healthcare is Different

James M. Levett, MD, FACS
Chief Medical Officer, Physicians’ Clinic of Iowa
President, Cedar Rapids Healthcare Alliance
(319) 362-5118
jmlevett@hotmail.com

• ISO 9001
• Baldrige in healthcare
• Statistical process control in healthcare
• Balanced scorecards, strategy maps
• Community initiatives in healthcare, value exchanges
• Performance measurement in healthcare
• Core Measures
• Quality Systems

Sarah Pavelka
Iowa Quality Center
(641) 628-3909
spavelka@lisco.com

• Patient satisfaction
• Core measures
• Measuring the cost of quality
• Healthcare efficiency
• Systems engineering
• Leadership education
• Culture change and adoptions
• Baldrige

Rita L. Ratcliffe, MD, MBA, CQA
Principal, Medical Excellence
19 Sunset Blvd
Pittsford, NY 14534
(585) 385-4954
DrRitaMedEx@aol.com

• Organizing to Prevent Medical Misadventures
• Quality Auditing
• Baldrige in Healthcare
• ISO 9001:2000 in Healthcare
• Employing the voluntary standard: 
• Business Operating System (BOS) for Healthcare Organizations:  Requirements for Process Improvements to Achieve Excellence
• Lean Six Sigma in Healthcare
• NIAHO Certification

Pierce Story
Director of Concept Development
Jumbee, Inc.
(678) 662-4383 (c)
www.jumbee.com

pbstory@jumbee.com

• Systems engineering
• Capacity Management
• Healthcare Efficiency