Marshall Plan for Health Care: Quality Improvement Coach (QIC)

Volunteers Needed
Earn Recertification Units (RUs) and gain valuable insights in apply continual improvement methodologies in the Healthcare Industry. Help your local medical organizations improve the quality of healthcare for the entire community.

In different areas of the country, ASQ members, under the leadership of the ASQ Healthcare have teamed up with the local healthcare community and medical organizations to help improve healthcare delivery. Being that we are all stakeholders in this system and that there is much opportunity to apply quality and lean methodologies, this is a great place for ASQ members to use their skills for the betterment of the system. The focus is on primary care doctor offices. This collaboration is extensive in Michigan, started in parts of Pennsylvania. Currently there is a "pull" for coaches in Ohio, Wisconsin and Arizona.

We are in need of experienced Quality Professionals with extensive knowledge of systems thinking to assist these organizations in their quest for continuous quality improvement.

Requirements:

• Open-minded quality professions who can apply quality improvement methodologies to office settings.
• Ability to listen and learn the language of the Healthcare Industry.
• Provide quality improvement coaching to assigned Medical Practice organization.
• Use standard tools of quality improvement to assist assigned Medical Practice.
• Understand the basics and applications of:
  • Management & Leadership
  • Quality Systems
  • Service and Process Design
  • Service and Process Control
  • Continual Improvement & Six Sigma Methodologies
  • Quantitative Methods & Tools
  • Lean/Waste Reduction & Value Stream Mapping

ASQ CQE, CRE, CMQOE, CSSBB, CQA or other ASQ certifications desirable but not required.

Different areas will organize the logistics to best fit the area, but here is a typical example:

Commitments on Your Part:

• After successful completion of the interview process, a 1–1/2 day training event to become a QIC.
• One evening session per month (usually the first Monday — WebEx � audio conference) to share new learnings from the sponsoring organizations and obtain on-going education.
• Attend a meeting with your assigned healthcare provider (practice) each week (scheduled quality meetings) with a fellow QIC. Time varies with needs of practice.
• Assist in tracking progress of practice and report monthly results.

There is also a need for member leaders in different areas of the country to help organize. This could be an appointed position within the respective sections. Contacting and coordination of the healthcare community will be coordinated by the ASQ Healthcare Division.
Please contact Lou Ann Lathrop at louannlathrop@live.com

Marshall Plan Concept Outline (PDF, 48 KB)

Improving Healthcare Quality and Cost Marshall Plan (PPT, 2.2 MB)