Primers

Conflict Management
Deutsch | Español | Româneste
How to effectively manage conflict through understanding its origins, using a variety of methods for addressing it, and focusing the energy produced by it toward reducing stress and achieving desired outcomes. (2007)

Enhancing Your Personal Quality
Part 1 | Part 2
This popular booklet contains a wealth of ideas, stories and concepts to develop your own seven characteristics of personal quality. (2001)

How to Extend Your Personal Quality into the Organization
Part 1 | Part 2
This booklet offers a pleasant way to learn quality principles through stories and ideas from people in the messy front lines of daily work. (1997)

Human Capital
This primer intends to help a wider audience understand the impact of organizational behavior on the unformulated concept of human capital. (2005)

Leadership: A Meta-Analysis of Current Thinking
Part 1 | Part 2
The booklet combines the thinking of over fifty authors to provide insight on the six roles of leadership. (2001)

Organizational Commitment
English | Español
An exploration of organizational commitment, its possible influence on organizational efficiency, and actions leaders can take to build highly-committed work forces. (2006)

Putting the Meet into Meetings
Part 1 | Part 2
Written in an easy to understand style, this booklet offers a proven process for improving meeting effectiveness and the tools to make the process work. (2001)