Why Quality in Government?
In today’s economic and political climate, government must find ways to trim costs and manage cash-flow while continuing to deliver excellent customer service.
Elected officials are challenging their departments to increase efficiency, prevent errors and provide their constituents with more value for their tax dollars.
ASQ can help government agencies take full advantage of performance-improvement tools to measure, track and improve internal processes and customer satisfaction.
Discounts for All Government Agencies
ASQ now provides discounts to government agencies at all levels — federal, state, and local. State and local government employees enjoy the same discounts on select instructor-led and Web-based training (PDF, 19 KB) that federal employees enjoy under the GSA Contract, Discounts range between 6% and 25%.
For more information, contact ASQ Customer Care at 800-248-1946.
Quality in the News
The January 20th American City and County article, ISO Standards Can Help Meet ARRA Requirements by John Baranzelli, focuses on improving data quality in ARRA reporting.
From the Government Division
The Government Division has recently posted two new webinars. Here’s a sneak peek at an exciting online event where they unlocked the secrets of the Baldrige Total Performance Excellence System and gave participants the vision, skills, and tools to fine-tune their organizational management system.
APQC Provides Insight on the Stimulus Plan
Results from an April 2009 APQC survey show how issues related to the state of the economy and the U.S. stimulus plan are affecting government agencies. Read about how the agencies are responding, and access additional resources from APQC.
Featured Training
New software course—Intro to CMMI-DEV (Capability Maturity Model Integration - Development)
March 10–13, 2010 • San Diego, CA
This CMMI-DEV course gives you fundamental concepts for staged and continuous representation of the CMMI-DEV model. The CMMI-DEV process improvement approach covers your entire software product life cycle. You will receive real-world process improvement examples and several bonus materials.
