Quality Tools In Government

An Introduction to Lean Thinking

Presented By Ken Miller

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Webinar References

We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving. Ken Miller. Governing Books 2006. www.changeagents.info

Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed. Robin Lawton. Quality Press 2003. www.imtc3.com

The Change Agent’s Guide to Radical Improvement. Ken Miller and Robin Lawton. Quality Press 2002.