Building a Lean Six Sigma Culture in Iowa Government: If You Can Do It Here You Can Do It Anywhere
Teresa Hay McMahon, Performance Results Director, Iowa Office of Lean Enterprise, State of Iowa
Teresa Hay McMahon reviews the lessons learned in the cultural transformation journey as experienced by the state of Iowa. Since 2003, Iowa has been on a Lean journey that started in the environmental agency, however, quickly expanded throughout the executive branch. Learn what has been key to building a Lean culture where “it hasn’t been easy and it hasn’t always been pretty,” however, significant process has been made “one person at a time”.

Why Baldrige? Making It Work in Our Government and Non-Profit Organizations
Dale Weeks, Senior Executive Officer, Florida Department of Revenue
Most of us have heard the words - Better, faster, cheaper, be customer-centered, do more with less, reduce costs, outsourcing, privatization, benchmarking, budget cutting, Six Sigma, Lean -you name it. How do you manage ALL of these concerns in a humane, caring, and meaningful way, without getting overwhelmed by the potential "flavor of the month" buzz words? This webinar is a brief introduction to the globally proven Baldrige management framework, to include why and how it is actually being used today in both the government and non profit sectors to drive performance excellence.

The Role of Quality in the Regulation and Inspection of Foods
Steve Wilson, Chief Quality Officer, USDC Seafood Inspection Program
Regulation of any industry requires the agency to consider various methods to arrive at a decision which meets scrutiny with legislation, the administration, and the public. In the case of foods and food inspection, the stakes can be frighteningly high. This webinar looks at how quality tools and techniques have been employed to assist in this activity.

Stakeholder Dialogues
Paul Borawski, CAE, Executive Director, Chief Strategic Officer, ASQ
ASQ has held numerous stakeholder dialogue sessions in locations around the country as a way of advancing the Living Strategy. This session is of interest to public sector practitioners of quality seeking to understanding how to better listen to the voice of the customer as well as to ASQ members who want to know how ASQ is using this method to guide the future of ASQ.

Lean Six Sigma in Government – Success Factors and Recommendations
John Maleyeff, PhD., Professor at Rensselaer Polytechnic Institute, Hartford
Results of a project that explored the application of process improvement methodologies, such as Lean Six Sigma, to services offered in the public sector are presented. Based on comprehensive field research, success factors are identified along with common organizational barriers. Specific recommendations are made to overcome the challenges and initiate a process improvement program that sustains for the long term.