Library
Beyond Competence: Driving Local Government Improvement
Used with permission of the Local Government Association: www.lga.gov.uk..
- Filetype: pdf
- Publish date: 2009-06
- Keywords:Continuous Improvement
Improving Service Through Employee Engagement
Recognizing that employee engagement is critical to delivering citizen-centred service, the Region of Peel has developed and managed an improvement process known as B.E.S.T. (Building Employee Satisfaction Together). The process has two components: an ann..
- Filetype: doc
- Publish date: 2007-06
- Keywords:Best Practices
Citizens and Performance
A formerly down-at-the-heels industrial town in the central part of Massachusetts is on the leading edge of an ongoing experiment that marries citizen action and technology..
- Filetype: doc
- Publish date: 2007-06
- Keywords:Best Practices
Public Involvement and Aspen's Growing Toolbox
The city staff in Aspen Colorado has developed a robust box of tools with which to engage the community in a dialogue about the issues that confront the community and to provide a way for the people that live, work, and visit there to have constructive co..
- Filetype: doc
- Publish date: 2007-06
- Keywords:Best Practices
CitiStat Part 1
Presentation from the Government Division 2005 Leadership Dialogues..
- Filetype: ppt
- Publish date: 2006-05
- Keywords:Best Practices
CitiStat Part 2
Presentation from the Government Division 2005 Leadership Dialogues..
- Filetype: ppt
- Publish date: 2006-05
- Keywords:Best Practices
