Library

Open Access

Birth Certificate Production and Telephone Support

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:
Open Access

Engaging Residents in Performance Measurement - Bellevue , Washington Style

by Siegel, Rich

  • Filetype: pdf
  • Copyright: 2008
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Building a Lean Six Sigma Culture in Iowa Government

If You Can Do It Here You Can Do It Anywhere

by McMahon, Teresa Hay

Teresa Hay McMahon reviews the lessons learned in the cultural transformation journey as experienced by the state of Iowa. Since 2003, Iowa has been on a Lean journey that started in the environmental agency, however, quickly expanded throughout the executive bran

  • Filetype: htm
  • Keywords:Webinar

The Pursuit of Public Sector Performance Excellence

Fine Tuning Your Management System Using the Baldrige Framework for Long-Term Success

This was an exciting online event where we unlocked the secrets of the Baldrige Total Performance Excellence System and give you the vision, skills, and tools to fine-tune your organizational management system to compete today and into the future. Our Webinar lead

  • Filetype: htm
  • Keywords:Webinar
Open Access

Knowledge-Based Leadership

  • Filetype: pdf
  • Copyright: 2008
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Why Baldrige?

Making It Work in Our Government and Non-Profit Organizations

by Weeks, Dale

This webinar is a brief introduction to the globally proven Baldrige management framework, to include why and how it is actually being used today in both the government and non profit sectors to drive performance excellence...

  • Filetype: htm
  • Keywords:Webinar

The Role of Quality in the Regulation and Inspection of Foods

by Wilson, Steve

Regulation of any industry requires the agency to consider various methods to arrive at a decision which meets scrutiny with legislation, the administration, and the public...

  • Filetype: htm
  • Keywords:Webinar

Stakeholder Dialogues

ASQ has held numerous stakeholder dialogue sessions in locations around the country as a way of advancing the Living Strategy...

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  • Keywords:Webinar

Lean Six Sigma in Government

Success Factors and Recommendations

by Maleyeff, John

Results of a project that explored the application of process improvement methodologies, such as Lean Six Sigma, to services offered in the public sector are presented...

  • Filetype: htm
  • Keywords:Webinar

Comparing State Level Performance Management

The State of Washington vs. The State of Maryland – Why Aren’t More States Doing This?

Both the Governor of the State of Washington and the Governor of the State of Maryland have, in recent years, initiated a state-wide performance management system, based on the "Citistat" model started many years ago in the City of New York...

  • Filetype: htm
  • Keywords:Webinar

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