ASQ - Government Division

In Pursuit of Public Sector Performance Excellence

by Craig A. Anderson

Presented at the Potomac Forum "Performance Management in the Obama Administration Workshop" on November 17, 2009..

Filetype: ppt
Publish date: 2009-11
Keywords:

Lean in State Government in Maine and Beyond: Expanding Our Leadership Agenda

This webinar addresses strategic issues associated with making lean a reality in more governments across our country...

Filetype: htm
Publish date: 2009-11
Keywords:Webinar

Excellence in Customer Service: Lean Management in the State of Georgia

by Bibbes, Ted

By employing lean concepts and strong project management practices, OCS has introduced rapid process improvement to more than 3,500 state employees in 10 divisions from four separate state agencies...

Filetype: htm
Publish date: 2009-11
Keywords:Webinar

Sacramento Discussion Group Charter

by Mallory,Richard

Charter for the Government Division discussion group in Sacramento..

Filetype: pdf
Publish date: 2009-08
Keywords:Discussion Group

CMT Benchmarking: Listening to the Voice of Citizens

by Dziong, Michal

In 1998, the Common Measurements Tool (CMT) came into existence to arm public sector managers with a survey instrument that was grounded in leading research and designed to provide consistent approach to collecting feedback...

Filetype: pdf
Publish date: 2009-07
Keywords:Voice of the Customer