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Government Division Business Plan 2007-08 (PDF, 28 KB) About the Government Division In 1987, a group of state and local government employees created an informal network to discuss and promote the use of Total Quality Management principles in the public sector. Over the next 5 years, this core group met several times a year to discuss ways to further the aims of the network. During this time the network, which grew to over 1,300 members nationwide, became the Public Sector Quality Improvement Network, and added federal government members. In 1993, we decided that a more structured organization was needed to increase our ability to deliver quality services to our customers. As a result, PSN joined with American Society for Quality (ASQ) in a partnership to support the mutual goals of both organizations.
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