Why Baldrige? – Making It Work in Our Government and Non-Profit Organizations

Abstract: Most of us have heard the words - Better, faster, cheaper, be customer-centered, do more with less, reduce costs, outsourcing, privatization, benchmarking, budget cutting, Six Sigma, Lean -you name it. How do you manage ALL of these concerns in a humane, caring, and meaningful way, without getting overwhelmed by the potential "flavor of the month" buzz words? This webinar is a brief introduction to the globally proven Baldrige management framework, to include why and how it is actually being used today in both the government and non profit sectors to drive performance excellence.

Keywords: Webinar