Case Studies

Organizations around the world use quality to improve their processes and results. These case studies demonstrate how companies apply quality tools outside of the United States.

Employees Fuel Productivity Gains, Enhanced Service at U.S.-Japan Shipyards
This collection of case studies highlights several successful quality-improvement initiatives at the U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Yokosuka and its Sasebo detachment. Using quality tools and techniques, workers have made significant improvements to many key processes and facilities.
April 2007.

Reliance Industries Limited Wins Team Excellence Award Competition (PDF, 262 KB)
See how a team from India used quality tools to reduce waste and production costs while creating a cleaner environment.
November 2006.

Help Desk Improves Service and Saves Money with Six Sigma (PDF, 171 KB)
A help desk service for a telecom company in Ecuador used Six Sigma to reduce their average solution time from 9.75 hours to 1 hour and decreased operating costs by 69%.
November 2006.

Dutch Hospital Implements Six Sigma (PDF, 61 KB)
Six Sigma implementation at Red Cross Hospital leads to savings while reducing invoicing mistakes and patients needing intravenous antibiotics.
February 2005.

Flexibility at Work--Barclays UK Banking Centre (PDF, 58 KB)
Flexible working agenda improves sickness and attrition rates and leads to record-high staff satisfaction survey scores.
Fall 2004.

Country-Specific Case Studies
Case Studies from India
Case Studies from Mexico
Case Studies from Canada

Read more of ASQ's case studies. Learn from other companies' quality experiences both in and outside of the United States.