Training Courses for the Financial Services Professional
Web-Based Training
Classroom Training
Six Sigma Training
WEB-BASED TRAINING
Auditing (CQA) Fundamentals I
Auditing (CQA) Fundamentals II
Auditing (CQA) Fundamentals III: 2004 Edition
Certified Manager of Quality/Organizational Excellence
Certified Quality Auditor
Certified Six Sigma Green Belt
Continual Improvement Assessment (CIA)
Customer Service for the Frontline
Design for Six Sigma – Process
Failure Mode and Effects Analysis
Failure Mode and Effects Analysis Executive Overview
Financial Services Six Sigma: What Is It, Where to Apply It and Expected Benefits
Improvement Tools & Techniques: Charts, Controls, Diagrams, Improvement Methods Sampling and Problem Solving
Internal Auditing
Internal Auditing Basics
Internal Auditing Executive Overview
Introduction to Six Sigma
Introduction to Six Sigma – Financial Services Version
Lean Six Sigma Black Belt – Financial Services Version
Lean Six Sigma Black Belt – Minitab Supported – Financial Services Version
Lean Six Sigma Green Belt – Financial Services Version
Measurement Systems Analysis
Measurement Systems Analysis Executive Overview
Process Auditing Techniques
Process Capability Analysis
Process Capability Analysis Executive Overview
Quality 101
Quality Tools
Regression Analysis
Regression Analysis Executive Overview
Six Sigma Green Belt – Financial Services Version
Six Sigma Yellow Belt – Financial Services Version
SPC – TIP Advanced – Online
SPC – TIP Basics – Online
SPC – TIP Comprehensive – Online
Statistical Thinking: An Introduction
CLASSROOM TRAINING
16-Hour ISO 9001:2000 Lead Auditor Training (RABQSA-Certified)
After the Audit: Continual Improvement from the Audit Process
Best Practices in Service Quality Measurement
Building a Great Service Culture
The Business Side of Quality: Using Your Quality Management System to Manage Your Business
The Case for Quality – Taking it to Management
Design for Six Sigma
FRONT LINE: Keys to Excellence in Customer Service Management
Guide to Process Improvement and Change
How to Use ISO 9001 to Reduce the Risk from Sarbanes-Oxley
Introduction to Quality Management – Revised
LEADING THE FRONT LINE: Keys to Excellence in Customer Service Management
Lean Kaizen: A Simplified Approach to Process Improvements
Lean For Service
LeanSigma® Fundamentals
Managing and Leading in a Six Sigma World
Measuring and Improving Employee Satisfaction and Commitment
Measuring and Managing Customer Satisfaction and Loyalty
Quality Audits for Improved Performance
Quality Methods for the Service Industry
Root Cause Analysis
Software Functional Testing and Test Management
SIX SIGMA
Lean Six Sigma Black Belt for Service
Lean Six Sigma Green Belt for Service
Executive Overview
Champion Program
Black Belt Program
Green Belt Program
