Mary Strutzenberg, CQT, CQE, CQA
Chair, eSection Development Team

Currently, I am the Quality Manager for Smiths Aerospace in Rockford IL, which manufactures bleed air valves and actuators, for several aerospace OEMs including Boeing, Lockheed, and Dassault. Prior to Smiths I worked as a Supplier Quality Engineer and the Quality assurance Manager for Elco-Textron in the Rockford area, a tier one supplier to the Big Three automotive companies.

I became involved in ASQ through a college professor at Sauk Valley Community college in Dixon, IL when he spoke of ASQ and what it stood for in my first QA course, Total Quality Management. From that point on I have been involved both at the local and national levels striving to create a better world for my children and their children. The most gratifying accomplishments have been through this ASQ group and all the people associated and finding out that what we all just worked on has made a difference in someone's life. I’ve served as an ASQ Section Chair, Regional Director, Membership Chair and now Chair of the eSection Development Team.

I have 4 children ranging in age from 24 to 5 years old. When I first started going to school and taking ASQ certifications, to further my career in the Quality field, I was already a Mom twice. Nothing is more interesting when you are trying to study and do homework than when you have a child on your lap helping you with your Chemistry or Technical Math.

Steven Berkheimer

As a Corporate Quality Assurance Director, I oversee delivery of contracted O&M/Logistics Services at over 30 locations nationwide with a workforce >2500 to mostly DoD customers. I have over 20 years experience in quality management - develops, implements, and maintainsan ISO 9001 system at Corporate Headquarters Operations and ISO 9001/14000 at some contract locations.

I have nearly 21 years active duty with the US Air Forceculminating with Air Education Training Command Inspector General team. I am married with two grown children that are out of the house and one "new" grandson. I am involved inthe eSection because I want to be in on the ground floor of something big.

Fred Brown

I haveover 40 years experience in Plant Technical Service, Research and Process/Product improvement.I have six years experience as a Kansas Award for Excellence Examiner, the last four, including 2002 as Examiner Team Leader. I have training and experience dealing with Six Sigma type tools including cost accounting, project management, Design of Experiments, SPC and other statistical tools. To be clear my Statistical training started in 1963 and so I'm not certified in current Six Sigma courses. We have however run projects that saved millions of dollars per year. My College training was at Ohio University with a BS in Chemistry.

I have been a Senior Member of ASQ since 1997. Currently, I serve as Region 13Director. My interest in the e-Section is to help expand the capability of ASQ to improve communication of our BoK. Also, to help assure that when improvements are made in communities using the e-Section technology that we canmaintain interaction on the personal level as well as the virtual world of cyberspace.

Anibal Cardenas

I am very interested in origins of life. I graduated as a mechanical engineer, worked in design and manufacturing, but now enjoys very much socializing, quality, environment and safety, including journalism and politics.

I work for the International Chapter of ASQ as the Venezuela Country Councilor and have a passion for new technologies, so I am very interested in the opening of the ASQ e-Section.

J. Madison "J.M." Drake, P.E., CQE Member, eSection Development Team

I am currently employed as a Systems Engineer in the Systems Engineering and Analysis Division of the U.S. Dept of Energy’s Strategic Petroleum Reserve (SPR). I served as the Director of Quality Assurance at the SPR from 1986-2003. I had the opportunity to serve as a Federal Quality Examiner in both the President’s Quality Award (Baldrige) Program in 2000, and the U.S. Department of Energy’s Energy Performance Excellence Award Program in 1998 and 1999. I have served as the President of the Louisiana Engineering Society from 2002-03. and the Chairman of the Leadership council of the New Orleans Federal Performance Excellence Council from 2002-04. I enjoy mentoring our youth and have served as the President of the Greater New Orleans Science and Engineering Fair from 1996 to 1999 as well as having taught Technical Mathematics at the Junior College level. I worked at the NASA Michoud Assembly Facility on the Space Shuttle External Tanks from 1982 to 1992. I was an officer in U.S. Army from 1971 to 1976. My interests include home computers, digital photography, tennis, and travel. I am married. My wife, Marlane and I live in New Orleans LA.

Carlos Gonzalez

Education: Electromechanical Engineer with Masters in Systems Engineering.

Personal & family: 45, married, two children and two grandson's (early grandpa!!).

Hobbies: Somereading, like very much to Karaokee! (Spanish version of 60's rocks hits).

Job: Health,Safety & Environmental Manager of Honeywell Aerospace operations in Mexico.

Quality: ASQ certified CQMgr, CQE, CQA, CQT, CQI and CQIA. Quality Consultant & Teacher.

eSection: I see an opportunity to interface with diverse, educated and open minded people and contribute to the quality community.

John A Goodman President, TARP

Mr. Goodman has been a member of the Service Quality division of ASQ for over 15 years. He is a founding member of TARP, a research and consulting organization that quantifies the value of better quality and service and enhances the Voice of the Customer process. He has published more than half a dozen articles in Quality Progress.

Throughout his career John has managed more than 600 separate customer service studies, including TARP’s White House sponsored evaluation of complaint handling practices in government and business; studies quantifying word-of-mouth, and the bottom-line impact of consumer education as well as five benchmark studies of the use of toll-free service numbers by major corporations. He has taught courses on quality measurement and improvement for Wharton Business School Executive Education and ASQ. Mr. Goodman graduated from Carnegie Mellon University with a B.S. in chemical engineering. He received an M.B.A. from Harvard Graduate School of Business Administration.

Mari Lambert, CQIA

I am a CQIA with 18 years of medical background with an emphasis in pharmaceuticals and medical devices. I am also currently licensed by the state of Illinois as a Pharmacy Technician. I work at Bio-logic Systems Corp. in Mundelein, Illinois as the Regulatory Affairs Associate and has been with the company for a little over six years. Bio-logic Systems Corp. is an electro-diagnostic medical device manufacturer. Working for Bio-logic I manage the auditing system, document control and corrective action systems, ensuring compliance with the FDA, MDD and Canadian Medical Device Directive as well as other applicable (ISO) regulations. My main interest in ASQ's eSection is the flexibility that it will allow in my busy life. I will now be able to participate at a level that works into my schedule.

David Manalan

I have always enjoyed being involved with new and innovative activities, especially if they include technology. I have worked in developing and implementing appropriate quality systems for over 30 years, and I continue to enjoy learning about better ways to assure quality in products, in the workplace, and in the environment.

Most of my professional experience has involved medical and health care related activities, and I've worked with a variety of companies in the last 15 years as a consultant. I take my work seriously, but I don't take myself seriously. You shouldn't either.