The Certified Software Quality Engineer Handbook by Linda Westfall

This handbook contains information and guidance that supports all of the topics of the ASQ Certified Software Quality Engineer (CSQE) Body of Knowledge (BoK). Armed with the knowledge presented in this handbook to compliment the required years of actual work experience, qualified software quality practitioners may…

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Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance by Sheldon D. Goldstein

This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a…

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ASQ Education School Self-Assessment Guide to Performance Excellence: Aligning Your School and School District with the Malcolm Baldrige Education Criteria for Performance Excellence by Peter G. LaBonte, ASQ

The self-assessment guide is adapted from the internationally recognized Malcolm Baldrige National Quality Program’s 2009–2010 Education Criteria for Performance Excellence. By using an integrated approach to school performance management, both documents seek…

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In order to increase and expand the publishing division of the largest and most renowned quality organization, Quality Press is looking for manuscripts from authors for potential publication by ASQ. We are actively seeking authors with book proposals specifically related to manufacturing-based lean, auditing for medical device standards, food quality, the new aerospace standard (AS9100c), and supplier quality within the aerospace industry.

To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today. Click here to learn about our proposal guidelines. Or contact the Quality Press acquisitions editor via e–mail at authors@asq.org.

(Printed format)

ANSI/ISO/ASQ QE19011S-2008: Guidelines for management systems auditing - U.S. Version with supplemental guidance added

This American National Standard provides guidance on the principles of auditing, managing audit programs, conducting quality management system audits and environmental management system audits as well as the competence of quality and environmental management system auditors. It is applicable to all organizations having a need to conduct internal or external quality and/or environmental management system audits or manage an audit program.

The supplemental text contained in this document provides additional guidance to users to augment the …
Item: T853

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(Electronic format)

ANSI/ISO/ASQ QE19011S-2008: Guidelines for management systems auditing - U.S. Version with supplemental guidance added (e-Standard)

Item: T853E

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Revising the ISO 19011 Auditing Standard
World Conference on Quality and Improvement vol. 63 - May 2009

Abstract: The International Organization for Standardization (ISO) is currently revising ISO 19011:2002. In addition to applying lessons learned from the use of the standard for quality management systems (QMS) and environmental management systems (EMS), the ISO systematic review process determined that there would be significant…

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The Software Audit Guide by Helgeson, John

Audit – now there’s a word that can strike terror into your heart. Whether it’s the IRS looking over your shoulder or a quality tool utilized by your company, it requires accountability. A software audit monitors the development process and provides…

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Dare to Be Different!: Reflections on Certain Business Practices by James L. Lamprecht, and Renato Ricci

Authors Lamprecht and Ricci have pooled their cumulative 40 years of consulting in quality management and employment in various business environments to cut through the fads and take a hard look at the true results of certain business practices from the past few decades…

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Running All the Red Lights: A Journey of System-Wide Educational Reform by Terry Holliday and Brenda Clark

There are many red lights in education reform, ranging from citizens to national and state legislative requirements to the schools’ staffs themselves. What can you do as a superintendent, school leader, or classroom leader when you encounter…

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Lean Six Sigma for Supply Chain Management: The 10-Step Solution Process James W. Martin

Six Sigma practitioners and industrial managers who want to improve supply chain effectiveness in their organizations now have a powerful new weapon to add to their arsenal! Lean Six Sigma for Supply Chain Management offers a unique…

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Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions by Michael L. George

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean—today's major quality improvement initiatives—explain only how to …

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Design for Environment: A Guide to Sustainable Product Development by Fiksel, Joseph

Drawing on the experiences of dozens of major corporations, Design for Environment, Second Edition, offers a business rationale for developing sustainable products and processes, as well as a comprehensive toolkit for…

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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience by Jody Hoffer Gittell

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and…

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Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company by Christopher K. Ahoy

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization…

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Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns by Michael B. Horn, Curtis W. Johnson

According to recent studies in neuroscience, the way we learn doesn't always match up with the way we are taught. If we hope to stay competitive-academically, economically, and technologically-we need to rethink our …

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Lean Six Sigma: Using SigmaXL and Minitab
by Issa Bass; Barbara Lawton, Ph.D.

Written by a Six Sigma Master Black Belt and a Ph.D., this practical guide to Lean Six Sigma project execution follows the DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap. The many real-world examples used in the…

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The Ultimate Improvement Cycle: Maximizing Profits through the intergration of Lean, Six Sigma, and the Theory of Constraints by Bob Sproull

Recognizing the need to implement quality and eliminate waste, companies embrace Lean, Six Sigma, or a combination of the two, typically taking a broad approach that seeks to…

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Lean Six Sigma in Service: Applications and Case Studies
by Sandra L. Furterer, Editor

In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of…

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The Improvement Guide, 2nd Edition: A Practical Approach to Enhancing Organizational Performance by  Gerald J. Langley, Ronald D Moen., Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman,  Lloyd P. Provost

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with…

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a…

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Our Journey to Performance Excellence

Saint Luke's Health System's Chief Executive Officer G. Richard Hastings details Saint Luke's quality journey, showing how the organization has used quality management tools to acheive clinical and operational excellence. At the same time, he explains how…

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• Stakeholder Power: A Winning Plan for Building Stakeholder Commitment and Driving Corporate Growth
• Sarbanes-Oxley Ongoing Compliance Guide: Templates, Key Processes, and Summary Checklists
• Inside Knowledge: Rediscovering the Source of Performance Improvement

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