Quality Press News

September 2009

Now Available!
	Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment by Donald C. Fisher Includes the Global Reporting Initiative (GRI) Index! Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is designed to serve as… read more >>
	Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty by Bob E. Hayes Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to… read more >>
Get Involved! Write for the world’s leading publisher of quality-related books!
In order to increase and expand the publishing division of the largest and most renowned quality organization, Quality Press is looking for manuscripts from authors for potential publication by ASQ. We are actively seeking authors with book proposals specifically related to manufacturing-based lean, auditing for medical device standards, food quality, the new aerospace standard (AS9100c), and supplier quality within the aerospace industry. To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today. Click here to learn about our proposal guidelines. Or contact the Quality Press acquisitions editor via e–mail at authors@asq.org.
Standards
	(Printed format) ISO/TS 16949:2009: Quality management systems — Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations ISO/TS 16949:2009 specifies, in conjunction with ISO 9001:2008, the quality system requirements for the design, development, production, and, when relevant, installation and servicing of automotive-related products… Item: T863 read more >>
	(Printed format) SAE T9100 Revision C: AS9100C Quality Management Systems This International Standard specifies requirements for a quality management system where an organization a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance… Item: T9100 read more >>
TAG Members Needed! ASQ is coordinating the U.S. involvement of the draft international standard ISO 26000-Guidance on Social Responsibility. The ISO 26000 international standard, projected to be published in the fall of 2010, will lay out fundamentals providing guidance for the particular social responsibility choices that an organization makes. As the U.S. technical advisory group (TAG) administrator for several ISO technical committees, ASQ is currently looking for TAG members. These members get unparalleled access to decision makers and have a strong voice in the development and evolution of standards. If you want to get involved in a TAG, please contact the ASQ Standards Group read more >> \| Join Technical Advisory Group >>

Coming Soon … preorder today

Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance by Sheldon D. Goldstein

This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a…

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The Certified Software Quality Engineer Handbook by Linda Westfall

This handbook contains information and guidance that supports all of the topics of the ASQ Certified Software Quality Engineer (CSQE) Body of Knowledge (BoK). Armed with the knowledge presented in this handbook to compliment the required years of actual work experience, qualified software quality practitioners may…

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New Arrivals
	Lean Six Sigma for Supply Chain Management: The 10-Step Solution Process James W. Martin Six Sigma practitioners and industrial managers who want to improve supply chain effectiveness in their organizations now have a powerful new weapon to add to their arsenal! Lean Six Sigma for Supply Chain Management offers a unique… read more >>
	Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions by Michael L. George Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean—today's major quality improvement initiatives—explain only how to … read more >>
	Design for Environment: A Guide to Sustainable Product Development by Fiksel, Joseph Drawing on the experiences of dozens of major corporations, Design for Environment, Second Edition, offers a business rationale for developing sustainable products and processes, as well as a comprehensive toolkit for… read more >>
	High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience by Jody Hoffer Gittell In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and… read more >>
	Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company by Christopher K. Ahoy The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization… read more >>
	Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns by Michael B. Horn, Curtis W. Johnson According to recent studies in neuroscience, the way we learn doesn't always match up with the way we are taught. If we hope to stay competitive-academically, economically, and technologically-we need to rethink our … read more >>
	Lean Six Sigma: Using SigmaXL and Minitab by Issa Bass; Barbara Lawton, Ph.D. Written by a Six Sigma Master Black Belt and a Ph.D., this practical guide to Lean Six Sigma project execution follows the DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap. The many real-world examples used in the… read more >>
	The Ultimate Improvement Cycle: Maximizing Profits through the intergration of Lean, Six Sigma, and the Theory of Constraints by Bob Sproull Recognizing the need to implement quality and eliminate waste, companies embrace Lean, Six Sigma, or a combination of the two, typically taking a broad approach that seeks to… read more >>
	Lean Six Sigma in Service: Applications and Case Studies by Sandra L. Furterer, Editor In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of… read more >>
	The Improvement Guide, 2nd Edition: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Ronald D Moen., Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with… read more >>

Featured Sale Items

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New Case Study!

Quality Engrained in Culture at Iowa Hospital (PDF, 250 KB)
The plan, do, study, act (PDSA) cycle; data-based decision making; and lean methodologies are part of the quality culture at Guttenberg Municipal Hospital (GMH). In 2008, the hospital received a Silver Award in the Iowa Recognition for Performance Excellence (IRPE) program.