A Practical Field Guide to ISO 9001:2008 by Erik Valdemar Myhrberg

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of…

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Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second Edition by Paul C. Palmes

This book is for the novice internal auditor to provide an easy to understand method for conducting a highly effective audit. By combining a series of general questions drawn from many elements of the ISO 9001:2008 standard with a…

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In order to increase and expand the publishing division of the largest and most renowned quality organization, Quality Press is looking for manuscripts from authors for potential publication by ASQ. We are actively seeking authors with book proposals specifically related to manufacturing-based lean, auditing for medical device standards, food quality, the new Aerospace standard (AS9100c), and supplier quality within the aerospace industry.

To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today. Click here to learn about our proposal guidelines. Or contact the Quality Press acquisitions editor via e–mail at authors@asq.org.

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(Electronic format)

ISO/TS 16949:2009: Quality management systems — Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations (e-standard)

ISO/TS 16949:2009 specifies, in conjunction with ISO 9001:2008, the quality system requirements for the design, development, production, and, when relevant, installation and servicing of automotive-related products…

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(Printed format available mid-July)

ISO/TS 16949:2009: Quality management systems — Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
Item: T863

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Standards 101 Questions

What is a standard?

The International Organization for Standardization (ISO) defines a standard as a "document, established by consensus and approved by a recognized body that provides — for common and repeated use — rules, guidelines or characteristics for activities of their results, aimed at the achievement of the optimum degree of order in a given context."

Standards can serve many purposes, including:

• Determining the fitness of an object or process for a specific for purpose, its compatibility and/interchangeability with other objects or processes.
• Safety.
• Protection of the environment.
• Product protection against climatic or other adverse conditions.

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Available in mid-July 2009!
Succeed with Productivity and Quality: How to Do Better with Less by Imre Bernolak

This book is the culmination of inter-firm comparisons done by the author of more than 4,000 companies in over 100 different industries. These productivity analyses and comparisons all show that virtually every…

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The Power of Management Innovation: 24 Keys for Fostering Innovation and Staying Competitive by Armand V. Feigenbaum and Donald S. Feigenbau

The Power of Management Innovation distills the information in the authors’ 2003 classic, The Power of Management Capital. Management capital is the use of innovative management techniques and the…

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40th Anniversary Edition!
Total Quality Control, Revised Fortieth Anniversary Edition: Volume 1 and Volume 2 by Armand V. Feigenbaum

Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full…

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Data Sanity: A Quantum Leap to Unprecedented Results by Davis Jr. Balestracci

Far too much emphasis has been placed on “tools, tools and more tools” (especially statistical techniques), resulting in rampant waste caused by poor everyday organizational use of data. It is Balestracci’s goal in…

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Transformative Quality: The Emerging Revolution in Health Care Performance by Mark Hagland

Transformative Quality: The Emerging Revolution in Health Care Performance shows readers the way forward in the gargantuan task of transforming health care quality in…

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Leadership, Quality and Learning: Three Sides of the Same Coin by David B. Pietenpol

One of the best analogies for thinking about the relationship between leadership, quality, and learning is that of the “three sides of the same coin.” Think of leadership as “heads” and quality as…

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• The Reward and Recognition Process in Total Quality Management
• Managing Cultural Differences: Leadership Strategies for a New World of Business
• Loyalty Rules!: How Leaders Build Lasting Relationships in the Digital Age
• Manufacturing Works: The Vital Link Between Production and Prosperity

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R. L. Polk & Co.: Making Every Issue the Only Issue (PDF, 191 KB)

Annual customer surveys for R. L. Polk & Co. identified opportunities for improvement in customer contact and issue resolution. By following the same steps for every issue and performing full root cause analysis for 100 percent of issues, Polk increased operational excellence and improved customer satisfaction.
February 2009…

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