Geri Markley is Executive Director of the Michigan Quality Council, the state version of the Baldrige Quality Award. She is also chair of the Quality and Project Management programs at Cleary University in Ann Arbor. Geri is a long-time Baldrige Senior and Alumni Examiner and is a System Appraiser for AQIP, the continuous improvement model for North Central Accreditation for higher education. Geri spent two years in k-12 implementing continuous improvement and many years before that in service industries designing and continuous improvement approaches. Geri is co-editor of Transformation to Performance Excellence: Baldrige Education Leaders Speak Out.

Chair-Elect
Scott Martens
marte023@umn.edu

Since June 2004, Scott has served as Director – Office of Service & Continuous Improvement at University of Minnesota. In this position, Scott is leading the financial, operational and cultural transformation of the University of Minnesota in direct support of strategic positioning efforts. Since 2000 he has also been a senior lecturer for the University of Minnesota’s Carlson School of Management in both the operations and accounting departments teaching MBA and undergraduate courses in operations, quality management and managerial accounting.

Prior to joining the University of Minnesota, Scott held leadership positions at American Express, Ceridian and General Electric. As senior program director — business transformation at American Express, he led the deployment of six sigma for the financial advisor organization. While at GE serving as a black belt, Scott provided green belt training and worked numerous six sigma projects in sales, operations and finance for U. S. and international units. Scott earned an MS-management with distinction from the Naval Postgraduate School in Monterey, CA and a BBA-accounting with honors from Iowa State University in Ames, IA. Scott is both a CPA and CPL, certified professional logistician.

Higher Education Vice-Chair
Cindy Veenstra
cpveenst@umich.edu

Cindy Veenstra, Ph.D. is principal consultant for Veenstra and Associates, which focuses on quality in education and quality systems issues. She is an ASQ Fellow and CRE and is past chair of the Ann Arbor and Phoenix Sections. She recently completed her Ph.D. in Industrial Engineering at the University of Michigan with a research focus on the modeling of engineering student success and strategies for continuous improvement in education processes.

Workforce Development Vice-Chair
Sandi Nielsen

K-12 Vice-Chair
Phil Schmidt
(414) 378-2389
hawksolutions@execpc.com

Phil Schmidt is President of Hawk Solutions, a consulting firm providing coaching and training for improving processes and organizational systems. He is an ASQ Senior Member and has been active in ASQ since 1984. For the past five years, he has been the Quality in Education Chair for the Milwaukee Section and active as a volunteer business partner/consultant with K12 schools and districts in southeast Wisconsin. Besides being the K-12 Vice-Chair for the Education Division, he is actively involved with the NCLB Charter Project and represents the Division on the ASQ Education Advisory Committee. He is certified as an ASQ Quality Engineer and Quality Auditor.

Newsletter Chair and Past Chair
John Dew
(205) 348-9831
jdew@aalan.ua.edu

John Dew is currently Associate Vice Chancellor for Troy University in Alabama, where he is responsible for accreditation efforts, institutional research, quality improvement, strategic planning, and will be the University's representative to the Alabama Commission on Higher Education. He also teaches three online courses in the University of Alabama's Master’s degree in Consumer Quality Management.

Membership Chair
Bertha Doar
doarbertha@rockwood.k12.mo.us

Treasurer
Robin Roth
Robin.Roth@realogy.com

As Senior Director of Learning Delivery for Century 21 Real Estate LLC, Robin brings over 25 years of experience to the assurance of quality learning experiences for members of the CENTURY 21 System. She manages an excellent team of eight National Instructors and six Regional Learning Managers, and the evaluation of training effectiveness, as well as aiding in the development of new learning modules. Robin has specialized in the design, development, and delivery of technology-based training and educational systems. Before joining CENTURY 21 International headquarters, Robin served as Manager of Quality Assurance and Standards and Senior Consultant for Telcordia Technologies’ Integrated Learning Solutions organization, as Director of Instructional Systems for New Century Education Corporation, and as Director of Instructional Technology for Bristol-Myers Squibb’s corporate college.

Secretary
Fernando Padro
fpadro@msn.com

Fernando is a Senior Member of ASQ and is currently Associate Professor
in Education Leadership at Monmouth University and specialized in quality assurance through accreditation and audit processes. With a dissertation on the presence of quality circles in educational systems,this has been an area of interest of his for more than 25 years. He has made numerous presentations in Europe and Australia about key issues on implementing quality initiatives at colleges and universities from the points of view of faculty participation and organizational response to meeting external expectations. A former college and school administrator, he has been a Baldrige Examiner, currently serves as a Peer Reviewer for The Higher Learning Commission’s Project AQIP, and is
the current Vice President of the New Jersey Chapter of the AAUP. Also, he was recently has been asked to join the editorial board of TQM Magazine.

Standards Representative
F. Craig Johnson
cjohnson@lsi.fsu.edu

Dr. Craig Johnson is a fellow of the American Society for Quality and chairs the American National Standards Institute Task Group for ANS Z1.11 — Guidelines for the Application of ISO 9001 to Education and Training Institutions. Dr. Johnson has served on the faculty in the school of education at Florida State University. He edited the ASQ Education Division book, Successful Applications of Quality Management in K-12.

Past Chair, 2003-2005
Franklin P. Schargel
(505) 823-2339
franklin@schargel.com

Franklin Schargel, is an internationally recognized speaker and author of four books and over 60 articles on quality issues in education. He has served as a judge for the Malcolm Baldrige National Quality Award, the USA Today/RIT Quality Award, and the secretary of the Air Force Quality Award. His Web site is www.schargel.com. Franklin’s publications include: Transforming Education through Total Quality Management, Strategies to Help Solve Our School Dropout Problem, Helping Students Graduate.