Submit a Case Study

ASQ provides tools and information you can use to demonstrate how quality can improve what an organization does.

And one of the most powerful tools we offer is the case study: a real-world example of quality making a difference.

If you have a quality story to tell, we’d like to share it.

We’re looking for a step-by-step description of a specific project that had a proven, positive impact on your organization. Your case study must include a description of the problem or condition, a specific quality system or tool that was implemented and measurable results.

Please fill out the form below. You should hear back from us within two weeks.

Items in bold are required.

YOUR INFORMATION
Title	Mr. Ms. Mrs. Dr. Other (please specify)
Last Name
First Name
Company
Job Title
Address
City
State/Province
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Is this your home or business address?	Home Business
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Submission Options	This is my case study. I have an idea for a Case Study. Please have someone contact me. I want to recommend a case study. (Provide preliminary information below, including contact information.)

 

CASE STUDY
Title
Organization Name
About the Organization	Industry: Manufacturing Service Healthcare Education Other (please specify) Web Site (URL): Contact (if different from above):
Summary: Two or three points on the tools or practices used and why.
Before and After: Comparison of revenue, costs, or other metrics specific to the case study.
Why Quality? Two to four paragraphs on: •  The problem or opportunity for improvement, including background and previous improvement attempts (some of this may be covered in the previous section) •  Why and how the project/implementation was selected •  The process for winning buy-in from stakeholders, upper management, etc. •  How the project/implementation aligns with organizational strategy, mission or vision
Quality Journey At least four paragraphs on: •  The time frame from beginning until end or present time (should be clearly stated up front) •  The quality practices/methods/processes used •  Team members and how they were selected •  Implementation steps, including any organizational culture changes needed •  Measures used/explain how you measured performance and progress •  Obstacles—Including resistance to change, resource limitations, etc. •  What part, if any, ASQ (membership, sections and forum/divisions, books, courses, etc.) played in the quality journey.
Results At least two paragraphs on: •  What were results? Identify solutions/outcomes/results, especially bottom-line impact. •  How are results monitored, evaluated and interpreted? •  How are results validated? •  How do results compare to expectations? •  Describe feedback from stakeholders.
Continuing Commitment to Quality At least two (or up to six) paragraphs on: •  How are gains being sustained? •  Next steps for the project or program? •  Can the project or program be replicated throughout the organization or at multiple sites? •  Lessons learned, critical success factors, and/or advice for others? •  Challenges faced and how they were met? •  What should have been done differently in hindsight? •  Overall conclusions, especially about the value of the quality tool or methodology used?
Upload Supporting Information •  Figures •  Tables