Column: Standards Outlook: The Process Approach to QMS In ISO 9001 and ISO 9004
Description: This article is adapted from chapter two of the new Quality Press ASQ ISO 9000 Handbook edited by Charles A. Cianfrani, Joseph J. Tsiakals and John E. "Jack" West..] One of the most important aspects of the year 2000 revisions of ISO 9001 and ISO 9004…
Keywords: ISO 9000:2000,Process improvement
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