Resources

Ask The Experts

A driving value of the CSD Leadership Team is to make the information in the Customer-Supplier Body of Knowledge accessible to our members. To facilitate knowledge transfer, we have created a panel of Subject Matter Experts (SME's) to answer your questions by email and guide you to resources to support your information needs. Our SME list is organized by topic. By clicking a topic you can access qualified panelists who have agreed to respond to these information requests.

Subject Matter Topic Areas

Click on any of the following subject areas to locate one or more subject matter experts to assist with your request for information.

Disclaimer

Responses and opinions expressed by any individual SME may not reflect those of the CSD Council. The Customer - Supplier Division makes no warranties regarding the information provided by participating SME panelists. CSD's intent is to provide users with convenient access to useful information. By participating as an SME, our panelists are ethically bound to offer some helpful advice, free of charge. However, an SME is not restricted from entering into a consulting for fee arrangement if the user desires. If you have suggestions, questions or concerns about our SME listings, please e-mail Stephen Hacker, Chair of the Customer-Supplier Division.


CSD Links

This page of links continues to evolve. Our intention is to primarily provide helpful resources related to supplier management and customer satisfaction disciplines. If you have suggestions you would like the CSD Council to consider please send information (URL and Organization) to the CSD Webmaster. Thanks for your help!

Business Marketing Association

CSD and BMA are collaborating to communicate about CSD's Customer-Focused Satisfaction Measurement course. Cross-functional collaboration is a key to high performance. Should you or others be active with the BMA?

Supplier Click

A discussion board for those interested in customer-supplier issues.

ASQ News

On-Demand Conference Proceedings Read more.