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Janet Raddatz(Also Volunteer Coordinator)
The tangible we can measure, in terms of product and service quality. The intangible, such as trust, understanding, commitment and compromise are extremely difficult to measure. However, the intangibles are the foundation of any good customer-supplier relationship. Quality within the customer-supplier relationship requires that we break bad habits and form new ones with new behaviors that foster a vision of co-destiny with our suppliers and customers. This is what CSD is all about searching for key behaviors that improve relationships and sharing that knowledge." Biography Janet Raddatz is Vice President of Quality Systems at Sargento Foods Inc. in Plymouth, WI. Janet has been involved in the development, implementation, and auditing of quality systems for over 20 years. Janet holds a master's degree in quality from Marian College, WI and a bachelor's degree in biology from the University of Wisconsin-Green Bay. She is an ASQ Fellow, ASQ-certified quality manager, quality engineer and quality auditor. She is also a Six Sigma Black Belt. Through her involvement with the Customer-Supplier Division, she is a contributing author for the 5th Edition of Supplier Management Handbook, an instructor in Customer-Supplier Relations and has received the division's R.A. Maass Award for her publications and presentations. Her dedication to excellence is further exemplified by her involvement in other areas. She has worked with the Northeastern Wisconsin Technical College to develop the nation's first degree program for food and environmental laboratory technicians. Janet was the recipient of the Wisconsin Laboratory Association 1992 Laboratorian of the Year Award for her contributions to the quality of analytical measurements. She is also credited in Geographic Distributions of the Amphibians and Reptiles of Wisconsin (1996) with being the first to document the presence of two species of frogs in the county she resides. Contact Information:
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"Quality is not only about what we do, but how. It is an invisible web of customer-supplier interconnections that link our every action to tangible and intangible results.