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Jeff Israel
Jeff Israel is the founder of SatisFaction Strategies, LLC, a consultancy providing customer focused transformation; public & on-site training; and customer survey (CSM) design and improvement consulting. Jeff has more than 25 years experience in customer-focus and service improvement fields working with consumer; business-to-business; government and nonprofit organizations. Before starting SatisFaction Strategies, Jeff worked for Market Trends and Gilmore Research Group, two leading Seattle-based market research suppliers. Jeff received his M.B.A. as well as his B.A. in Business (Marketing emphasis) from Washington State University. Currently Jeff is CSD's Vice Chair of Marketing. Before that he served as CSD's Webmaster and in other leader positions, including Chairman, Vice Chair Membership, Secretary, Treasurer and Regional Councilor since 1992. Jeff is also a long-time member of American Marketing Association. Jeff frequently speaks on customer satisfaction topics and has written and presented seven papers on customer satisfaction measurement and service quality improvement. He has presented many customer-focus courses, ranging from a half-day to a full week. He is the instructor for CSD's 2-day course called "Customer-Focused Satisfaction Measurement" and an ASQ instructor for a course called "Building a Great Service Culture". He also authored several chapters of The Certified Quality Manager Handbook. Jeff is a recipient of CSD's R. A. Maass Award for his publications and presentations in the area of customer-supplier relations. Contact Information |
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My favorite quote: "If you're not serving the customer, you better be supporting someone who does". I like this because it emphasizes roles and responsibilities in the customer-focused organization. The real job of management and leaders is to help their employees satisfy their customers.