ASQ: Customer-Supplier: Improving Customer Satisfaction SME's

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SME Contacts	Areas of Expertise / Experience
Pat La Londe patricia.lalonde@cardinal.com	General
Jim Bossert sixsigmaguy@aol.com	General, Quality Function Deployment (QFD)
Jeff Israel jeff@satisfactionstrategies.com	General, Service process mapping, Barrier surveys, Service process interventions

SME Industry Experience:

Pat La Londe - Medical Device Manufacturing
Jim Bossert - Service Industry / Financial
Jeff Israel – Customer Satisfaction Generalist