ASQ: Customer-Supplier: CSD's Current Course Offerings

CSD Course Offerings

We hope you will join us for one or more of these excellent training opportunities!

Courses Navigation:

Seminar fees & discounts
Four ways to register
Contacts & Questions

Course Descriptions

Auditing for Improved Supplier Performance (Dennis Arter)

Customer-Focused Satisfaction Measurement (Jeff Israel)

Leading Transformational Change (Stephen Hacker)

Supplier Certification: The Quality Link in Supply Chain Management (Richard Gould)

Road Show Schedule

Dates	Courses
2008	Supplier Audit and Supplier Certification	Leading Change and Customer Satisfaction
September	Minneapolis, MN: Sept. 22–23 Rochester, MN: Sept. 23–24 Madison, WI: Sept. 24–25 Appleton, WI: Sept. 25–26
October	Dayton, OH: Oct. 6–7 Charleston, WV: Oct. 7–8 Lexington, KY: Oct. 8–9 Louisville, KY: Oct. 9–10

Note: Supplier Audit is on the first day and Supplier Certification is on the second day. These are two separate courses, with different instructors.

Note: Customer Satisfaction and Implementing Change are two separate courses, with different instructors, presented at the same time and place.

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Each course will start at 8 a.m. and finish at 5 p.m. with one hour for lunch. Registration will start at 7:30 a.m. A certificate of completion for 0.8 ASQ Recertification Units will be provided to each participant for each full day of instruction.

Fees includes tuition, lunch, course notes and a reference text (depends on course taken). Reference texts include:

Leading Change (2-day course) and Customer Satisfaction (2-day course): $875 per participant for these two-day courses. Early registration fee and multiple participant (three or more from the same company) fee is $750 per participant. Please see brochures for early registration deadlines. The multiple participant fee is applicable at any time and any combination of one or both courses. Send a few team members to help overcome resistance!

Supplier Auditing (1-day course) & Supplier Certification (1-day course): $400 per participant for each one-day course or $650 per participant for both courses. Early registration fee and multiple participant (three or more from the same company) fee is $325 for each one-day course. Please see brochures for early registration deadlines. The multiple participant fee is applicable at any time.

For your convenience you can choose to register online, download the registration brochure, or contact ASQ Customer Care at 800-248-1946 or help@asq.org.

Have technical questions or interested in helping CSD? Contact:
Dennis Arter - (509)783-0377 or dennis@auditguy.net
Dick Gould - (623)546-7821 or ragvmg@aol.com