Vision and Strategies for Managing Government Services

This course develops strong individual and collective government performance by involving management and staff in exercises and processes to identify strategies for rethinking their operations to become more business-oriented while bearing in mind the political agenda under which they must operate.

Terms and jargon including profit and loss, customer focus and business orientation will create an awareness of the new agenda for governments.

This session will ensure that management and staff understand how to identify the similarities and differences between government and the private sector while improving quality service leading staff towards a new vision of how government operates. The final outcome will be a clearly defined strategy on how to implement this new operation.

CLASSROOM

Toronto, ON, Canada • June 24-26, 2009 • #08407  Click on the course number for specific hotel and transportation information.

Member Price: $1,230 List/Forum/Division Price: $1,530

CEUs and ASQ RUs: 2.1

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Instructor
Michael Stanleigh