Strategic Quality Planning

Your organization, whether it is private, public or not-for-profit, faces a continuous barrage of requests to improve quality. Your front-line staff is quickly thrown into quality training workshops to improve the management of quality. Management attends quality sessions to acquire the latest strategy. Everyone is exposed to Six Sigma, Lean, process management, quality awards and so on, but the complaints continue.

Are these the right strategies? Do you even know what problem you need to fix? This workshop will move you beyond quick fixes and into solutions that lead to quality management strategies. You will engage in exercises, discussions and lectures on what quality means. You will learn to develop quality standards and create a quality vision, and then translate that vision into a series of strategies.

This highly interactive session uses a lecture, discussion and team format. It is case driven and uses a examples from many different organizations. You will learn the process for developing strategic quality plans, and actually apply it to “real” quality issues and develop strategies to better plan these. The outcome is measurable, as you can take these strategies back to your workplace and execute them immediately.

CLASSROOM

Brookfield, WI • October 30-31, 2008 • #08274  Las Vegas, NV • March 18-20, 2009 • #08337  Click on the course number for specific hotel and transportation information.

Member Price: $1,020 List/Forum/Division Price: $1,150

CEUs and ASQ RUs: 1.5

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Instructor
Michael Stanleigh