Stepping Up to ISO 9004:2000

An organization has just registered to ISO 9001:2000—and that’s the first step in the journey to continual improvement. The next step is to step up to world-class status and adopt the suggestions for continual improvement strategies and processes suggested by the ISO 9004:2000 guidelines. The benefits of ISO 9004:2000 can be leveraged for improving an existing quality management system. While ISO 9001:2000 focuses on the effectiveness of the quality management system in meeting customer requirements, ISO 9004:2000 contains many important guidelines for a QMS that has the aim of improving the overall performance and capabilities of an organization.

More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. This course provides excellent insights and suggests opportunities for moving to a wider range of objectives for optimal performance of your QMS through ISO 9004:2000. This two-day course will help enable the participant to understand the benefits of using ISO 9004 as follows:

Design criteria for a QMS.
A guideline for improving an existing QMS.
A“stepping stone” leading toward applying the Baldrige criteria.
To enable participants to understand why standard-writers intended ISO 9001 and ISO 9004 to be used together.
Identify one or more improvement areas applicable to their organization, and the tool(s) available.

This course will not focus on the implementation of a basic ISO 9001:2000-based quality management system.

CLASSROOM

Training is only offered to groups of five or more.

Get more information on how to bring this training to your organization.

ASQ is a GSA Contract Holder for select training.

Instructor
Russ Westcott, CQA, CQManager