Service Excellence Through Quality Practices – Virtual Course

Learn about the quality practices that drive continuous improvement and operational/process effectiveness in the service sector. More and more of the U.S. economy has a service focus. As a result, companies need to improve their service components. Quality leaders and their staffs need knowledge and skills that focus on improving transaction processes and creating a culture of continuous improvement.

This program covers quality management system elements, tools and process improvement approaches that successful companies use, with a particular emphasis on how to apply them in a service environment.

MORE RESOURCES! Take “Service Excellence Through Quality Practices – Virtual Course” and receive the accompanying book Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage after the course. (Available to U.S. registrants.)

Please note: Registration is for one person only.

WEB-BASED

#421391 Day One • May 29, 2008 • 9:00 a.m. – 1:00 p.m. Central Day Two • June 5, 2008 • 9:00 a.m. – 1:00 p.m. Central

Member Price: $450 List/Forum/Division Price: $550

CEUs and ASQ RUs: 0.7

Instructor(s)
Tim King, John Lent

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.