Defining & Achieving the ROI of Quality in Service — Virtual Course

You achieve strategic organization goals and results through quality best practices. And you need a way to communicate this relationship to senior leaders who are not immersed in the quality profession.

Sign up today and take the concepts of ROI, management relations and effective communication to the next level. Senior leaders evaluate concepts and determine priorities based on five key focus areas.

1. Financial
2. Customer growth & retention
3. Operational efficiency
4. Leveraging of current/future technology
5. Employee engagement

Use a system to define quality initiatives for review and approval by senior management, including defining the value proposition based on the five focus areas. Leverage the five areas to demonstrate clear value of quality systems and other best practices.

MORE RESOURCES! Take this course and receive the accompanying book Quality Makes Money: How to Involve Every Person on the Payroll in a Complete Quality Process (CQP) after the course. (Available to U.S. registrants.)

Please note: Registration is for one person only.

WEB-BASED

#501330 • May 16, 2008 • 9:00 a.m. – 1:00 p.m. Central #501342 • June 2, 2008 • 9:00 a.m. – 1:00 p.m. Central

Member Price: $250 List/Forum/Division Price: $325

CEUs and ASQ RUs: 0.4

Note: Attendance limited to 15 attendees.

Instructor
Timothy M. King, CQManager, CQA

Why Virtual?
ASQ Virtual Courses provide the same expert instructors, course materials and the ability to earn CEUs (and ASQ RUs) as our traditional educational courses, but they save you time away from work/family and save you money on lodging and other travel expenses. In short, they bring you all the training you need without all the hassle.