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Certification

Quality Essentials, Customer Delight and Liability in Residential Construction

The residential construction business entails both risks and opportunities for builders and developers. The risks include cost overruns, liability related to defects and life safety factors, regulatory sanctions and customer dissatisfaction. These risks have negative financial impacts, both short-term and long-term. But the applications of quality standards and processes not only can minimize such risks, but also create the conditions for competitive advantage through greater productivity, customer delight and referrals, and enhanced marketability of the firm.

This new educational course, developed by the ASQ specifically for the residential construction industry, will not only teach proven solutions for common industry problems, but also show you how to maximize the opportunity for creating a positive customer experience and differentiating your firm from its competitors.

Employing a dual internet Webinar and public.Course approach (which combines the convenience of an internet-delivered seminar with actual classroom work) the course will show you how to:

  • Apply well-established quality assurance and continuous improvement methods to construction processes and the management of sub-contractors.
  • Minimize defects.
  • Increase homebuyer delight.
  • Manage liability in residential construction.

This course was created for senior and middle managers employed by small- and medium-sized residential construction firms who would like to learn about how and why operational best practices can play a vital role in their business by helping to manage costs, prevent errors and defects, while providing greater value to customers.

CLASSROOM
No dates are scheduled for this course. Please contact ASQ for more information.
Member Price: $1,170
List/Forum/Division Price: $1,300
CEUs and ASQ RUs: 2.4
Need to train a group of five or more on this topic? Try On-Site training.

ASQ is a GSA Contract Holder for select training.

Instructor
 Jack B. ReVelle, Ph.D.