Six Sigma Team Facilitation Skills

OUTLINE (Return to Main)

1. Introduction
2. Course overview
3. Review of ground rules and participants' expectations
4. Understanding the learning process
5. Six Sigma overview
6. Using Six Sigma as a leadership tool
7. Using personal style for effective training implementation
8. Understanding leading styles
9. Applying the training to the job
10. Asking and answering questions effectively
11. Assessing individual learning needs
12. Creating and keeping an interest in the learning and applying it to the workplace
13. Curriculum design and development
14. Developing personal "action plans" for mastering the content of the training
15. Effective use of handouts, AV, and other delivery techniques
16. Effective use of repetition in learning
17. Establishing and getting what is expected from the training
18. Measuring and evaluating the effectiveness of the training
19. Methods of presenting information logically and clearly
20. Methods to create interaction in instruction and to limit the "talking head" approach to training
21. Methods to re-train workers
22. Motivating individuals to learn and to apply what they have learned
23. Platform skills (speaking before a group)
24. Room and seating arrangement
25. Stimulating learning in and out of the classroom
26. Techniques to maintain control of the learning process: dealing with the resistant, inattentive, comic or disengaged participant
27. Using videotaping to evaluate effective delivery techniques
28. Review and closing remarks

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