Quality Essentials, Customer Delight and Liability in Residential Construction

OUTLINE (Return to Main)

• Insuring maximum use of the quality essentials
• Reducing process pain
• Employ proven problem-solving methodologies
• Apply timeed problem-Solving tools
• Improving construction quality
• Land use
• Structure
• Energy use
• Landscaping
• Water use
• Solid and hazardous waste
• Transportation
• General
• Increasing homebuyer delight
• Understanding the Kano model
• Managing expectations
• Surveys
• Managing liability in residential construction
• Most likely sources of litigation
• The future — For home builders
• The future — For home buyers

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