Quality Cost Principles – Virtual Course

Detailed Course Agenda: (Return to Main)

1. Introduction
1. Course Objectives
2. Text and Quality Progress Article
2. Linkage of Quality Improvement and Profits
1. Background of Quality Costs
2. Evolution of Quality
3. Traditional vs. Value-Driven Quality Strategy
4. Project Selection
5. Team Effectiveness
3. Cost of Quality Definitions and Types
4. Successful COQ Initiatives
1. Integrate COQ with Strategic Management Initiatives and Requirements.
2. Use COQ in Management Decision-Making and Problem-Solving.
3. Workshop - Determining COQ for Quality Failures.
4. Linking Strategy, Quality, Productivity, Competitiveness, and Customer Satisfaction.
5. Establishing a COQ Baseline
1. Two Approaches: Formal and Project.
6. Using COQ to Manage Continuous Improvement
1. COQ Improvement Model
2. Cost Driver Analysis
3. Benefit/Cost Analysis
7. Other COQ Applications and Summary
1. Transaction costs and other applications
2. After-class support
3. Evaluations

Return to Main