Quality Audits for Improved Performance

OUTLINE (Return to Main)

1. Introduction
1. Logistics
2. Audit defined
2. Workshop on controls
3. Preparation phase
1. Purpose
2. Scope
3. Resources
4. Authority
5. Performance standards
6. Audit plan
7. Notification
8. Evaluate documents
9. Checklists
4. Desk audit workshop
5. Performance phase
1. Opening meeting
2. Tracing
3. Interview methods
4. Perceptions
5. Team meetings
6. Daily briefings
6. Audit by the students
7. Report
1. Definitions
2. Contents of report
3. Findings
4. Audit vs. inspection
8. Workshop on finding
9. Formal report
1. Exit meeting
2. Written report
10. Closure phase
1. Responsive evaluation
2. Corrective action
3. Audit closeout
4. Audit records
11. Summary

Course Content/Main Topics	% Of Time Spent on Topic
Preparing for the audit	40%
Performing the audit	25%
Reporting audit results	25%
Follow-up and closure of audit	10%

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