Quality Audits for Improved Performance — Applications for Healthcare

OUTLINE (Return to Main)

Introduction
- Logistics
- Audit defined
- Audit program management
Preparation phase
- Define the purpose
- Define the scope
- Select the team
- Verify the authority
- Identify requirements
- Understand processes
- Notify the auditee
- Evaluate documents
Document review workshop
Preparation, cont.
- Develop work papers
- Review of nine steps
Performance phase
- Opening meeting
- Tracing
- Interview methods
Performance phase, cont.
- Perceptions
- Team meetings
- Daily briefings
Case study audit
- Flowchart
- Interview questions
- Interviews
- Team meeting
Report
- Definitions
- Data analysis
- Finding
Workshop on finding
Report, cont.
- Exit meeting
- Recommendations
- Written report
- Report distribution
Corrective action and closure
- Corrective action request
- Corrective action response
- Corrective action closure
- Audit records
Summary
- Value of auditing
- Rules for auditors
- Rules for audits
- Improved performance
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