Integrated Quality Management — Virtual Course

OUTLINE (Return to Main)

1. Quality Management Overview
1. What is it?
2. ASQ Futures Study and its implication to organizations and quality practitioners
3. Business excellence models and standards, tools of management
4. Process management
2. Human Factors Needed to Achieve Technical Solutions
1. HR performance management
2. Culture and leadership
3. Change management
3. Performance Metrics and Strategic Planning for Improvement
1. Performance metrics evolution; BSC
2. Customer listening posts and the strategic use of customer value drivers to target and improve performance
3. Strategic use and integration of improvement methods such as COQ, Six Sigma, Lean Six Sigma, and benchmarking
4. Product & Service Design and Improvement
1. Juran Trilogy and exemplary model and methods for product/service planning (design and development) and improvement
2. Similarities and differences between current methods such as QFD, DFSS, APQP, DOE, FMEA, control plans, Lean, Six Sigma, Lean Six Sigma (LSS)

Percentage of time spent on Main Topics:

Course Content/Main Topics	% Of Time Spent on Topic
Quality Management Overview	25%
Human Factors	20%
Performance Metrics and Strategic Planning for Improvement	25%
Product/Service Design, Development and Improvement	30%

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