| Lesson Title |
Lesson Topics |
By the end of this lesson, participants will be able to: |
| Lesson One: Foundations of CoQ |
Course introduction and objectives
The fundamentals of CoQ:
• Historical quality and CoQ milestones
• Key change strategies and critical success factors that can assist efforts to implement CoQ measures
• The cornerstone Prevention, Appraisal, and Failure (PAF) model
• Characteristics of successful CoQ implementations and links to continuous improvement |
• Identify the hallmarks of successful CoQ implementations and CoQ critical success factors.
• Discuss some ways that quality costs can affect their organizations.
• Identify and categorize cost elements using the Prevention, Appraisal, and Failure (PAF) model.
• Identify ways to integrate CoQ to continuous improvement. |
| Lesson Two: Applying CoQ |
Application of CoQ principles to different types of quality initiatives and business environments |
• Identify how to apply CoQ to different types of quality initiatives or business environments.
• Perform a failure cost calculation.
• Perform calculations regarding supplier CoQ. |
| Lesson Three: Blending Project-based and Systematic Quality Approaches |
How project-based and systematic CoQ approaches can support and benefit each other |
• Discuss root cause analysis in identifying quality problems.
• Identify advantages and disadvantages between the project-based and systematic CoQ approaches.
• Create a quality costs report and discuss aspects of a quality costs report. |
| Lesson Four: Collecting and Analyzing CoQ Data |
Collecting and analyzing CoQ data to meet the business goals of reducing risks, lowering costs, and other business objectives |
• Identify ways that quality initiatives fail.
• Identify the six methods for collecting cost data and perform a prevention and failure cost calculation.
• Identify additional data collection methods and sources to isolate problems and calculate CoQ. |
| Lesson Five: Using CoQ for Continuous Improvement |
Key change leadership principles that can help participants and their organizations enable CoQ implementations to support continuous improvement. |
• Identify key change agency and change leadership principles
• Link change leadership principles to their respective organizations’ CoQ and continuous improvement initiatives |
