Measuring and Improving Employee Satisfaction and Commitment

Employee satisfaction measurement has grown from simply recording employees' opinions on various topics to accurately and robustly measuring employee commitment. The American Customer Satisfaction Index has demonstrated the relationship between customer satisfaction and profits. Now research shows that satisfied, motivated employees will create higher customer satisfaction. Successful organizations realize that involved employees are key to improving organizational performance and that motivated employees are the first link in a causal chain that leads to greater customer loyalty and profits. This course will demonstrate how to implement world-class techniques for measuring the satisfaction and engagement of employees and will provide participants with the best system for using the results to improve employee commitment and to retain high-performing employees.

CLASSROOM

No dates are scheduled for this course. Please contact ASQ for more information.

Member Price: $575 List/Forum/Division Price: $705

CEUs and ASQ RUs: 0.6

Need to train a group of five or more on this topic? Try On-Site training. ASQ is a GSA Contract Holder for select training.

Instructor
Bill Self